Last updated: 04 October 2026
This Payment and Refund Policy applies to all commercial transactions conducted through stagewhirl for services including professional video operation, live signal management, content distribution, camera work, and the creation of reliable high-quality media feeds for news programmes and television broadcasting. It covers bookings for live feeds, subscription-based access to distribution hubs, one-off production services, and any related training or support packages offered to clients in the United Kingdom. The policy does not extend to third-party vendors or external platforms that may integrate with our feeds.
All prices are quoted in British Pounds Sterling (GBP) unless otherwise stated at the time of booking. Prices include value added tax at the prevailing UK rate where applicable. Additional charges may arise for overtime signal management, expedited content distribution, or custom camera configurations. These extras are itemised before payment confirmation. Currency conversion fees, if paying from outside the UK, remain the responsibility of the client and are not refundable.
We accept bank transfers, major credit and debit cards, and approved business accounts. Payment is authorised at the point of booking via secure third-party processors compliant with PCI DSS standards. stagewhirl does not store card details. Authorisation holds may appear on statements until the service is delivered or cancelled within policy terms.
A binding contract forms upon our written acceptance of your booking and receipt of cleared payment. Confirmation emails detail the service scope, start date, duration, and any deliverables such as live signal feeds. You must review this confirmation immediately and notify us of discrepancies within 48 hours.
Under UK consumer law you have a 14-day cooling-off period for most services commencing from the date of contract formation. For live media feed bookings scheduled within this period, cancellation must be requested in writing. Services already commenced or customised feeds may be exempt from full cancellation.
Refunds are available where services have not been delivered or where we fail to meet agreed quality standards for signal management. Non-refundable items include completed live broadcasts, custom content distribution setups, and any promotional or discounted packages. Digital feed access already consumed is excluded from refund calculations.
To request a refund submit a written application via the contact form on our site or by emailing [email protected]. Include your booking reference, service description, reason for the request, and supporting evidence such as timestamps of feed issues. Requests must be made within 30 days of the original service date.
Our team inspects each request against service logs and quality records within 10 working days. You will receive written notification of approval or rejection with a clear explanation. Approved refunds proceed to processing; rejected requests include details of any appeal route available under UK law.
Refunds are issued to the original payment method. Processing typically completes within 14 working days, though bank transfer times may extend this to 21 days depending on your provider. You will be notified once the refund has been despatched.
Subscriptions for ongoing media feed access renew automatically unless cancelled 7 days prior to the renewal date. Digital content delivered as part of a feed package is non-refundable once the first signal has been accessed. Promotional offers are subject to the same cancellation windows but may carry additional terms stated at purchase.
Failed payments must be resolved within 7 days to avoid service suspension. Duplicate charges are investigated and credited automatically where verified. Chargebacks are treated as disputes and may result in service termination. Suspected fraudulent activity leads to immediate account review and possible referral to authorities while complying with UK data protection requirements.
Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015, Consumer Contracts Regulations 2013, or UK GDPR and the Data Protection Act 2018. These rights cannot be excluded and include remedies for faulty services and the right to a refund where services do not conform to the contract.
For questions regarding payments or refunds please use the contact form or reach [email protected], +44 1483 234344 or 6 Union Court, 20-22 Union Road, London, SW4 6JP, United Kingdom. We may update this policy to reflect changes in law or service offerings. The current version date appears at the top of the page. Continued use of our services after updates constitutes acceptance of the revised terms.
